Glastonbury ticket holders have been left hundreds of kilos out of pocket after a luxurious glamping firm went bust.
Pageant-goers who booked their tickets and lodging with Yurtel have been informed the corporate can not fulfil its orders and has ceased buying and selling with instant impact.
Cash: Read all the latest news here
Some had spent greater than £16,500 by way of Yurtel, with hospitality packages beginning at £10,000.
In an electronic mail, Yurtel mentioned it was unable to offer prospects with any refunds, advising them to undergo a 3rd get together to assert again the cash as soon as the liquidation course of had began.
So as to add insult to harm, prospects discovered that Yurtel had did not buy the tickets for the 25 -29 June competition that they thought had been booked as a part of their packages.
In a letter to prospects, Yurtel’s founder Mickey Luke mentioned: “I’m deeply sorry that you’ve obtained this devastating information and am writing to apologise.
“Yurtel is a hospitality enterprise who delight themselves on taking care of our prospects, delivering a novel product and striving to create a greater shopper expertise 12 months on 12 months. Because of a fruits of things over the previous years, we’ve got failed to have the ability to proceed to take action and are heartbroken.”
The Cash weblog has contacted Yurtel to see if the enterprise has something so as to add.
A number of individuals have additionally reported that they had been unable to pay by bank card on the time of reserving, with the corporate as a substitute asking for a financial institution switch.
This implies they’re unable to make use of chargeback to get a refund. You may learn extra about that here…
Pic: PA
‘I really feel actually ripped off’
A kind of prospects was Lydia, who informed Cash she was “completely gutted” after spending hundreds.
This 12 months’s competition was “actually essential” to her as she was pressured to overlook out final 12 months regardless of having tickets as a result of a well being concern that left her needing an operation.
“We tried to get Glastonbury tickets by way of the conventional type of route and could not get them,” the accountant mentioned.
She ended up reserving with Yurtel in November, sending over all of the funds a month later.
“It is tremendous costly. It was actually, actually essential to us. Final 12 months was gutting with the surgical procedure and the entire state of affairs round that was very traumatic, so it was a really particular factor to then get the chance to go this 12 months. It is actually gutting,” she mentioned.
“I really feel actually ripped off and I am actually disenchanted within the competition, to be trustworthy. I believe that response is simply fairly garbage.”
Extra from Cash:
Chef’s top steak tip
Secrets of a London cabbie
How roaming fees compare by network
Yurtel didn’t pay for competition tickets, Glastonbury says
Glastonbury mentioned Yurtel was one among a small variety of campsites native to the competition website – Worthy Farm – with restricted entry to buy hospitality tickets for his or her company in sure circumstances.
However, it had not paid for any tickets for the 2025 competition earlier than going into liquidation, and so no tickets had been secured for its company, it added. Yearly, Glastonbury’s web site says that ticketing agency See Tickets is the one official supply for purchasing tickets for the competition.
“As such we’ve got no data of their bookings and are unable to take any duty for the providers and the services they provide,” the competition mentioned.
“Anybody who has paid Yurtel for a bundle together with Glastonbury 2025 tickets might want to pursue any potential recompense obtainable from them by way of the liquidation course of as outlined of their communication to you.
“We aren’t capable of incur the fee or duty of their loss or substitute.”
As an alternative, the competition has urged Yurtel prospects to contact Yurtel@btguk.com to substantiate their consent for private knowledge and particulars of their get together to be shared with Glastonbury.
“We are going to then be capable to present particulars of other potential sources for these prospects to buy tickets and lodging for this 12 months’s competition,” the competition added.
‘Solely choice’ on provide is ‘fairly weak’
Lydia mentioned she agreed for her particulars to be handed on to Glastonbury, and the competition has informed her the one choice is to pay for the tickets once more from one other supplier.
“They aren’t giving us the chance to purchase the tickets at face worth. We might then must go once more and spend one other stupidly unreasonable amount of cash to have the ability to go. It is fairly disappointing,” she added.
“It is fairly weak that the one choice they’re giving individuals who’ve already misplaced out on large quantities of cash is to go and spend large quantities extra money.”
It is left her feeling like she will not go to the competition this 12 months – and he or she’s not hopeful about getting her a reimbursement.
She mentioned: “To be trustworthy, I simply do not assume I can afford it.
“It is already a lot cash wasted, and I am in no way optimistic we’ll get something again.”
